Defining Difference in an otherwise estranged world
You can't simply tell customers that "Your call is
important to us" and then put them through a series of
never-ending hoops if customer service is all that
separates you from your competition. Just ask American
Express how they feel about losing 25% of their core business to
that "old school" company Diners Club over the last
savvy companies, including many internet-only operations, are
realizing that many consumers will pay, both in higher prices
and continued loyalty, to feel that their suppliers really care
about getting their business.
most cases, great customer service is no more than knowing how
to communicate in ways that engender that loyalty. Most
importantly, these are skill sets that can be trained.
from the Best
former senior facilitators for J.D. Power and Associates, the
founder of the Customer Satisfaction Index, we have a
profound understanding for what customer service is all about.
worked with many companies on measuring customer satisfaction
through the Customer Satisfaction Index (CSI), the Sales
satisfaction index (SSI), and Customer Relations Management
(CRM), PublicSpeakingSkills brings unique insight and understanding to this subject.
to maximize your results with each and every one of your
customers. It’s hard enough to bring customers in, so -